> ## Documentation Index
> Fetch the complete documentation index at: https://www.magicpatterns.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to get help with Magic Patterns

We're here to help you get the most out of Magic Patterns! Support options vary by plan to ensure you get the right level of assistance.

## Free Plan

> [accordion] Email Support
>
> Free users can reach out to our support team via email at
> [support@magicpatterns.com](mailto:support@magicpatterns.com). We aim to
> respond within 1-2 business days.

> [accordion] In-App Chat
>
> Use the chat widget in the bottom-right corner of the app to message our
> support team directly. We're available during business hours to help answer
> questions.

> [accordion] Slack Community
>
> Join our free [Slack
> community](https://www.magicpatterns.com/join-slack-community) to connect
> with other Magic Patterns users, share tips, ask questions, and get help
> from the community.

## Business Plan

> [accordion] All Free Plan Benefits
>
> Business plan users have access to all support channels available on the
> Free plan, including email support, in-app chat, and the Slack community.

> [accordion] Dedicated Slack or Microsoft Teams Channel
>
> Business plan subscribers can request a dedicated Slack or Microsoft Teams
> channel for direct communication with the Magic Patterns team. This provides
> faster response times and personalized support for your team. **To request a
> channel:** 1. Go to **Settings** in your Magic Patterns dashboard 2.
> Navigate to the **Support** section 3. Enter your email and choose whether
> you'd like a Slack or Microsoft Teams channel Our team will set up your
> dedicated channel within 1 business day.

## Enterprise Plan

> [accordion] All Business Plan Benefits
>
> Enterprise plan users have access to all support channels available on the Business plan.

> [accordion] Dedicated Slack or Microsoft Teams Channel
>
> Enterprise customers receive a dedicated Slack or Microsoft Teams channel for direct, real-time communication with our team. This channel is set up automatically as part of your onboarding.
>
> If you haven't received your channel invite yet, you can request one from **Settings > Support** in your dashboard.

> [accordion] Priority Support
>
> Enterprise customers receive priority support with faster response times and dedicated account management.

> [accordion] Technical Account Manager
>
> Enterprise customers can opt to have a dedicated Technical Account Manager (TAM) included as part of their plan. Your TAM serves as a strategic partner, helping with onboarding, best practices, technical guidance, and ongoing success with Magic Patterns.
>
> To request a Technical Account Manager, reach out to your account contact or email [support@magicpatterns.com](mailto:support@magicpatterns.com).

## Quick Links

> [card] [Email Support](mailto:support@magicpatterns.com)
>
> Reach out via email for any questions or issues.

> [card] [Slack Community](https://www.magicpatterns.com/join-slack-community)
>
> Join our free community for tips and help.

> [card] [FAQ](https://www.magicpatterns.com/docs/documentation/get-started/faq.md)
>
> Find answers to common questions.

> [card] [Troubleshooting](https://www.magicpatterns.com/docs/documentation/troubleshooting/overview.md)
>
> Solve common issues with our guides.


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